Tuesday, March 31, 2009

Awareness Training

Understanding precedes behavior change. It is difficult to understand and deal with a new concept without being aware of its existence. Awareness training should create knowledge of the defined topic and initiate some action associated with that topic; however, these objectives do not have to occur simultaneously.

For example, create awareness about the effectiveness of a software inspection technique, and start the process to implement that technique a few weeks later. The delay allows time to assimilate the concept before beginning action. Until people understand an area and its impact, they are not prepared to act.

Task 1: Select awareness topic - The topic is usually a problem or a new approach to doing work and is normally related to accomplishing the organization’s mission. Sample topics include the number-one cause of operational problems, or a new work approach, such as implementing quality principles in the IT group.

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