A flowchart is a diagram displaying the sequential steps of an event, process, or workflow. Flowcharts may be a simple high-level process flow, a detailed task flow, or anywhere in between. They are standard tools for any IT organization.
Flowcharts are most useful when applied by a team to obtain knowledge of a process for improvement. The technique is used to develop a common vision of what a process should do or look like. Once the process is documented, inefficiencies and redundancies can be identified and reduced.
A process map is a more detailed flowchart that depicts processes, their relationships, and their owners. The display of relationships and owners helps identify wasted steps, redundant tasks, and events with no trigger activities.