Tuesday, March 31, 2009

Flowchart and Process Map

A flowchart is a diagram displaying the sequential steps of an event, process, or workflow. Flowcharts may be a simple high-level process flow, a detailed task flow, or anywhere in between. They are standard tools for any IT organization.

Flowcharts are most useful when applied by a team to obtain knowledge of a process for improvement. The technique is used to develop a common vision of what a process should do or look like. Once the process is documented, inefficiencies and redundancies can be identified and reduced.

A process map is a more detailed flowchart that depicts processes, their relationships, and their owners. The display of relationships and owners helps identify wasted steps, redundant tasks, and events with no trigger activities.

No comments:

Post a Comment