People performing work affecting product and service quality must be competent to carry out that work. This competency is attained through a combination of education, training, skills, and experience.
The infrastructure for a QMS includes the building, workspace, equipment, and the supporting services involved in creating the organization’s products or services. The organization will needs to determine, provide and maintain the infrastructure needed to achieve the planned results.
The work environment of the organization must not interfere with the ability of employees to perform effectively in order to meet quality requirements.