Customer-related processes

The Standard requires the organization to determine product requirements. These requirements can come from the customer, may be mandated by laws or regulations, and include generally accepted standards within your industry or market.

Requirements are established by standard contracts or oral agreements that the sales department uses in discussions with customers, and other sources.
After gathering preliminary product requirements, these requirements need to be reviewed to be sure that the customer understands them and that the organization is meeting these requirements.

This review must ensure:Routine orders for items described in a catalog of products are considered reviewed when the relevant product information is reviewed.